Terms of Service

Last updated: October 2026

These Terms of Service govern your use of tanzaniaoffroadtrips.com and any trip or service booked with Tanzania Off-Road Trips (“we”, “us”, “our”). By using our website or booking with us, you agree to these terms.

1. Our Services

We design and operate guided safaris, photographic trips, Mt. Kilimanjaro treks and Zanzibar beach holidays. Each trip is tailored to your request, and the final itinerary, price and inclusions are set out in your written proposal.

2. Inquiries & Booking

• Submitting an inquiry form does not create a booking.
• A booking is confirmed once you accept our proposal in writing and pay the required deposit.
• You must provide accurate details, including names as shown on passports.

3. Prices & Payment

• Prices are quoted in the currency stated in your proposal and are based on rates at the time of quoting.
• A deposit is required to confirm your booking, with the balance due before departure on the date stated in your proposal.
• Park fees, taxes and supplier costs may change; we will tell you promptly if an adjustment is unavoidable.
• Bank or transfer charges are the traveller’s responsibility.

4. What Is Included & Excluded

Your proposal lists exactly what is included. Unless stated otherwise, international and domestic flights, visas, insurance, tips, drinks and personal expenses are not included.

5. Cancellations & Changes

• Cancellation requests must be made in writing.
• Cancellation charges depend on how close to departure you cancel, and on non-refundable costs already committed to lodges, parks and suppliers. The schedule will be provided with your proposal.
• We will try to accommodate date or itinerary changes, subject to availability and any additional costs.
• If we must cancel or alter a trip for reasons within our control, we will offer an alternative or a refund of amounts paid for the unused services.

6. Travel Insurance

Comprehensive travel insurance, including medical cover and emergency evacuation, is strongly recommended and, for Kilimanjaro treks, required. You are responsible for arranging it.

7. Health, Safety & Conduct

• Wildlife viewing and mountain trekking involve inherent risks. You travel at your own risk and must follow the instructions of your guides.
• You must tell us about any medical conditions or limitations that could affect your trip.
• Guides may alter or end an activity if they believe it is unsafe, including for weather, altitude sickness or wildlife behaviour.
• Please respect wildlife, local communities and park rules, and follow leave-no-trace principles.

8. Travel Documents

You are responsible for a valid passport, visas, vaccinations and any other entry requirements. We are not liable for denied entry or losses caused by missing or invalid documents.

9. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, such as severe weather, natural disasters, pandemics, political unrest, strikes or government restrictions. We will work with you to reschedule or find alternatives where possible.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for loss, injury, illness, delay or damage arising from circumstances beyond our control, or from the acts of third-party suppliers. Our liability is limited to the amount you paid for the affected service.

11. Photography & Website Content

All text, images and designs on this website belong to us or our licensors and may not be reused without permission. We may use photographs taken on trips for marketing; tell us in advance if you prefer not to be featured.

12. Complaints

If something is not right during your trip, tell your guide or contact us immediately so we can fix it on the spot. Any other complaint should be sent to us in writing within 30 days of your trip ending.

13. Governing Law

These terms are governed by the laws of the United Republic of Tanzania, and any dispute will be subject to the courts of Tanzania.

14. Changes to These Terms

We may update these terms from time to time. The version published on this page applies to your use of the site.